Política de envío

Shipping Policies

At Loyaltea Aromatics, we strive to get your order to you as quickly as possible. Here are the details of our shipping process:

Order Processing

  • All orders are processed within 1 to 2 business days (excluding weekends and holidays).
  • You'll receive a notification email once your order has shipped with the service you selected at checkout.

Shipping Transit Times

  • Once your item has shipped and a tracking number is provided, transit times depend on the shipping option selected at checkout. Loyaltea Aromatics is not responsible for carrier delays.

Shipping Rates

  • Shipping charges for your order are calculated and displayed at checkout.

Local Pickup

  • You can skip shipping fees with free local pickup in the New Braunfels area.
  • After placing the order and selecting local pickup at checkout, you will receive an email to schedule a pick up at your convenience. 
  • We will send you an email when your order is ready, along with pickup instructions.

International Shipping

  • We offer international shipping.
  • Your order may be subject to import duties and taxes (including VAT) incurred once a shipment reaches your destination country. Loyaltea Aromatics is not responsible for these charges, and they are your responsibility as the customer.

Order Status

  • When your order has shipped you'll receive a tracking number to check status with the carrier.
  • Please allow 48 hours for the tracking information to become available.
  • If you haven’t received your order within ten days of receiving your shipping confirmation email, please contact us at hello@loyalteaaromatics.com with your order number, and we'll look into it for you.

Shipping to P.O. Boxes

  • Some carriers have limitations around shipping to P.O. Boxes.

For any questions or concerns about shipping, please don't hesitate to reach out to us at hello@loyalteaaromatics.com. We’re here to help!