Refund policy

Return Policy

At Loyaltea Aromatics, your satisfaction is our top priority. If you're unsatisfied with your purchase, we’re here to help.

Satisfaction Guarantee on Handcrafted Items

You have 30 days from receiving your item to let us know if you are unsatisfied. Please contact us at hello@loyalteaaromatics.com so we can address any concerns and ensure your satisfaction.

Returns not accepted on Blackbird Incense, items in the Paper Goods Collection, and Final Sale Items

Damages and Issues

We take great care in packaging our products, but if your item is damaged, defective, or incorrect, please inspect your order upon receipt and contact us immediately at hello@loyalteaaromatics.com. Due to the delicate nature of our items, we do not accept returns. However, we will work with you through our satisfaction policy to resolve any issues.

European Union 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. Please retain your receipt or proof of purchase.

If you have any questions or concerns, please don't hesitate to contact us at hello@loyalteaaromatics.com. We’re here to help!